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Support

POLARITY Support

Got a question, a bug or an idea? Write to us.

support@mypolarity.app

We read what comes in and try to answer as clearly as we can.

What to send

To get to the bottom of a problem faster, tell us:

  • your iPhone model;
  • your iOS version;
  • your POLARITY version;
  • what you were trying to do;
  • what happened instead;
  • a screenshot, if it holds nothing you would rather not share.

Please don’t send medical or other sensitive data unless it is needed to solve the problem.

Premium

Premium purchases and subscriptions are handled by Apple through the App Store. You can manage or cancel a subscription in your Apple ID subscription settings.

If POLARITY does not recognise a valid purchase, first use “Restore purchases” in the app. If that does not help, write to us.

Privacy

POLARITY has no user account and no backend of ours holding your personal history.

When you write to us by email, we receive the contents of the message and the address it was sent from. Share only what the request actually needs.

Read the Privacy Policy

Emergencies

POLARITY support is not a medical or crisis service and cannot watch over your safety.

If there is immediate danger, or a risk of harm to yourself or others, contact your local emergency or crisis service.

In the US you can call or text 988.

Contact

support@mypolarity.app